Our Policies

At Enfinite Solutions Limited, transparency and trust are at the core of everything we do. This Policy Center is designed to provide you with clear and concise information about the terms, conditions, and practices that govern your use of our products and services. Here, you'll find important documents such as our Terms of Service, Privacy Policy, and more, all aimed at ensuring a safe, fair, and compliant experience for our users. We encourage you to read through these policies to better understand your rights and responsibilities while interacting with our products.

Last updated: 1st February 2022.

1. Introduction:

Enfinite Solutions Limited ("we," "our," "us") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites or use our products and services ("Services"). It also describes your rights under the Kenya Data Protection Act (DPA) and General Data Protection Regulation (GDPR) and how you can exercise them.

2. Data We Collect:

We may collect and process the following types of personal data:

2.1 Information You Provide:

Account Information: When you create an account, we collect your name, email address, username, password, and other necessary details.
Contact Information: If you contact us or subscribe to our newsletter, we may collect your email address, phone number, and other contact details.
Payment Information: If you pay for our services, we collect payment details such as billing address, and transaction details.
User Content: Any content you upload, post, or share on our Services, such as files, images, data, and messages.

2.2 Information We Collect Automatically:

Usage Data: We collect information about how you interact with our Services, such as your IP address, browser type, device information, pages viewed, and the time and date of your visits.
Cookies and Tracking Technologies: We use cookies and similar technologies to collect data about your browsing behavior and preferences. For more information, see our Cookie Policy.

2.3 Information from Third Parties:

Third-Party Integrations: If you choose to integrate our Services with third-party applications (e.g., Google, Microsoft), we may receive data from these platforms according to their privacy policies and your account settings.

3. How We Use Your Data:

We use your personal data for the following purposes:

To Provide and Improve Our Services: We process your data to operate, maintain, and improve our Services, ensuring they meet your needs and expectations.
To Communicate with You: We use your contact information to respond to your inquiries, send administrative emails, and provide customer support.
To Process Transactions: We use your payment information to process payments, issue refunds, and manage billing.
To Personalize Your Experience: We use data such as your usage history to tailor our Services to your preferences.
To Ensure Security: We process data to monitor for and prevent fraud, abuse, and other illegal activities.
To Comply with Legal Obligations: We may process your data to comply with applicable laws, regulations, and legal processes.

4. Legal Basis for Processing:

Under the DPA and GDPR, we rely on the following legal grounds for processing your personal data:

Consent: We may process your data based on your explicit consent, which you can withdraw at any time.
Contractual Necessity: We process your data to fulfill our contractual obligations to you, such as providing access to our Services.
Legitimate Interests: We process your data for legitimate business purposes, such as improving our Services and ensuring their security.
Legal Obligations: We process your data to comply with legal requirements, such as tax and accounting regulations.

5. How We Share Your Data:

We may share your personal data with the following parties:

Service Providers: We may share your data with third-party vendors who assist us in operating our Services, such as payment processors, hosting providers, and analytics services. These providers are bound by contractual obligations to protect your data.
Business Partners: We may share your data with partners who offer services or products that complement our own, but only with your consent.
Legal Authorities: We may disclose your data to comply with legal obligations, enforce our terms, or protect our rights, property, or safety, or that of others.
Corporate Transactions: If we are involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

6. International Data Transfers:

Your personal data may be transferred to and processed in countries outside Kenya or the European Economic Area (EEA) that may not have the same level of data protection as your home country. We ensure that such transfers are protected by appropriate safeguards, such as standard contractual clauses or equivalent mechanisms.

7. Data Retention:

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the retention period has expired, we will securely delete or anonymize your data.

8. Your Rights:

Under the DPA and GDPR, you have the following rights regarding your personal data:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request that we correct any inaccuracies in your data.
Right to Erasure: You can request that we delete your data, subject to certain conditions.
Right to Restrict Processing: You can request that we limit the processing of your data under specific circumstances.
Right to Data Portability: You can request that we transfer your data to another controller in a structured, commonly used, and machine-readable format.
Right to Object: You can object to our processing of your data based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent: If we process your data based on your consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at [email protected].

9. Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our Services are not intended for children under the age of 18, and we do not knowingly collect personal data from children. If we become aware that we have collected data from a child under 18, we will take steps to delete it.

11. Third-Party Links

Our Services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before providing any personal data.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, through other communication channels.

13. Contact Information:

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
Phone: +254 700 343 971 | +254 748 727 794 | +254 795 896 855 | +27 010 020 1900 (ZA) | +44 0203 951 2049 (UK)

By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and sharing of your personal data as described.